frequently asked questions about metal roof solutions

Frequently Asked Questions


Frequently Asked Questions About Roofing in Hickory and Western NC

Browse our frequently asked questions on roof repair, roof replacement, storm damage and insurance. If your question isn’t in our frequently asked questions list, call 828-501-0742 or start with an instant quote. For general consumer tips on hiring a contractor, see the North Carolina Department of Insurance. We keep these frequently asked questions short so you can decide what to do next.

Inspections

Do you offer free roof inspections?

Yes. Iconic Roofing offers free roof inspections for homeowners in Hickory and across Catawba, Caldwell, Alexander, Iredell, Lincoln and Mecklenburg counties. We check the shingles or metal, flashing, vents and gutters, then take photos and show you what we found. Then you can decide whether you need a repair, a replacement or nothing at all. Call 828-501-0742 to book.

How do I know if I need a new roof or just a repair?

An inspection is the surest way to tell. Small leaks, a few missing shingles or loose flashing can often be repaired. Widespread wear, soft decking, repeated leaks or an aging roof may point to replacement. We show you photos and explain the options so you can decide. Book a free inspection, or see a price first with our instant quote.

What are the signs of roof damage I should look for?

Look for missing, curled or cracked shingles, granules collecting in gutters, water stains on ceilings, and dented vents or gutters after hail. Also watch for black streaks, which are usually algae. If you notice any of these, schedule a free inspection. Catching damage early usually means a smaller repair.

Cost and quotes

How much does a new roof cost in Hickory?

It depends on the roof’s size, pitch, number of stories, layers to remove and the material you pick. For a quick ballpark, use our instant roof quote at https://iconicroofingnc.com/instant-roof-quote/. A free inspection then confirms the measurements and condition so your final price fits your actual roof.

Can I get an estimate online?

Yes. We offer online estimates. Our instant quote tool at https://iconicroofingnc.com/instant-roof-quote/ uses your address to give you a starting price in a few minutes, with no ladder needed. We follow up with a free inspection to verify the details before you commit.

Financing

Do you offer roof financing?

Yes. Financing is available for qualifying homeowners, so you can spread out the cost of a roof replacement or larger repair. Options and approval depend on the lender. See the details and apply at https://iconicroofingnc.com/financing/, or ask about financing during your free inspection.

Insurance and storm damage

Will homeowners insurance pay for my roof?

Your insurance company decides that, based on your policy and the cause of the damage. Sudden events like wind or hail are often reviewed differently from normal wear. We can inspect your roof, document any damage with photos and share what we find. For your rights and how claims work, see the NC Department of Insurance at ncdoi.gov.

How can you help with a storm damage claim?

We inspect the roof, document damage with dated photos and can meet your adjuster on site to walk the roof together. You file the claim with your insurer, and they make the coverage decision. We don’t interpret policies or promise approval, but we make sure what’s on your roof is clearly documented.

What should I do right after a storm damages my roof?

Stay safe first. Then take photos from the ground, move valuables away from leaks and call us for an inspection or a temporary repair, like a tarp, to limit further damage. Check your policy or call your insurer about reporting the damage. The NC Department of Insurance has storm tips at ncdoi.gov.

Do you do emergency roof repairs?

Yes. We handle emergency and temporary repairs, such as tarping a leak or securing damaged areas after a storm, to protect your home until a permanent repair or replacement is done. Call 828-501-0742 and tell us what’s happening so we can get your home covered.

Materials

What roofing shingles do you install?

We install architectural asphalt shingles: CertainTeed Landmark and TAMKO Titan XT. Both come in a range of colors to suit Hickory-area homes. During your inspection we’ll explain the differences in look and price so you can choose the shingle that fits your home and budget.

Do you install metal roofs?

Yes. We install metal roofing, including standing seam and corrugated panels, on homes and other buildings. Metal is a strong option against wind and long-term wear, and it usually costs more up front than shingles. We’ll compare metal and shingles for your roof so you can weigh cost, look and lifespan.

Do you install tile or slate roofs?

Yes. We install and repair tile and slate roofs as well as shingles and metal. These materials are heavier and need the right structure and flashing, so we start with an inspection and talk through cost and options with you.

How long does a roof last in North Carolina?

It depends on the material, attic ventilation, installation quality and weather. Asphalt shingles generally last fewer years than metal, and heat, storms and poor ventilation can shorten any roof’s life. Our guide covers it in detail: https://iconicroofingnc.com/how-long-does-a-roof-last-in-north-carolina/. A free inspection tells you how much life yours has left.

Service area

What areas do you serve?

Iconic Roofing is based in Hickory and serves Catawba, Caldwell, Alexander, Iredell, Lincoln and Mecklenburg counties. That includes Hickory, Newton, Conover, Taylorsville, Lenoir, Granite Falls, Hudson, Valdese, Morganton, Statesville, Denver, Huntersville and Charlotte. Not sure if you’re in our area? Call 828-501-0742 or start an instant quote with your address.

Do you do commercial roofing?

Yes. Along with homes, we repair and replace roofs on commercial buildings in our service area. Commercial roofs vary widely, so we start with an inspection to see the roof type and condition, then recommend repair or replacement options. Call 828-501-0742 to schedule.

Process and timeline

What happens after I request a quote?

After you request a quote online or by phone, we schedule a free inspection to confirm measurements, pitch and condition. Then you get a clear proposal with your material options. If you move forward, we schedule the work and keep you updated until cleanup is done.

How long does a roof replacement take?

Most homes take 1-2 days, weather permitting. Larger or more complex roofs, steep pitches or extra layers to remove can take longer. We’ll give you an expected timeline in your proposal.

Are you licensed and insured?

Yes. Iconic Roofing is licensed and insured in North Carolina. Ask us for proof of insurance anytime before your project starts.

What are your hours?

We’re open 24/7. Call 828-501-0742 any time, day or night, including for storm damage and emergency leaks, or request an instant quote online.

Gutters and siding

Do you install gutters and siding too?

Yes. We install, repair and replace gutters and siding, and we can coordinate both with a roof project so everything matches and drains properly. New gutters at the same time as a new roof can save a separate visit. Ask about gutters or siding during your free inspection.

Do you do remodels and painting?

Yes. Besides roofing, gutters and siding, we take on home remodeling and painting projects. Tell us what you have in mind and we’ll set up a time to look at it and give you an estimate.

Warranties

What warranty comes with a new roof?

Your shingles come with the manufacturer’s limited warranty. CertainTeed Landmark shingles carry CertainTeed’s limited lifetime warranty for homeowners on their own residence, with 10 years of SureStart protection that covers materials and labor for manufacturing defects, a 15-year 110 mph wind warranty and a 25-year StreakFighter algae-resistance warranty. TAMKO Titan XT shingles carry TAMKO’s limited lifetime warranty on single-family homes, with a 10-year Full Start period, a 15-year wind warranty (up to 160 mph with TAMKO’s high-wind installation and matching starter and hip and ridge shingles) and a 10-year algae-cleaning warranty. Enhanced warranties are available through manufacturer-credentialed contractors. Full terms and exclusions are on certainteed.com and tamko.com. These are summaries of the manufacturers’ published limited warranties as of November 2026, not a warranty from Iconic Roofing; the manufacturer’s written warranty, including its exclusions and registration and installation requirements, controls.

Does the shingle warranty cover storm damage?

No. Manufacturer shingle warranties cover manufacturing defects and, within limits, wind blow-off. Hail, hurricanes and other storm damage aren’t covered by the shingle warranty; that’s a question for your homeowners insurance. Your insurer decides coverage.


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renee long profile picture
renee long
June 5, 2026
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I would recommend this roofing company any day. This company did an awesome job for me. They came out inspected my roof, showed me pictures and did not lie at all, my roof was in great condition. I appreciate that very much, very honest company.
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Mary Bailey profile picture
Mary Bailey
May 24, 2026
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Iconic replaced my roof and gutters. The work looks awesome and Joseph was a pleasure to work with. He was so helpful and explained everything in great detail. He answered all my questions with patience and professionalism.
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Jody Dula profile picture
Jody Dula
May 20, 2026
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Great to work with and they helped with my insurance company!!!!
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Linda Gilgosch-Demayo profile picture
Linda Gilgosch-Demayo
May 20, 2026
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Icon roofing has put new roofs on a lot of our neighbors and they suggested this company. We were not disappointed. They did a great job and cleaned up everything. Supervisor came back the next day to ask us how it went. They did it all in one day I may add. 😊 Thank you so much Josh for explaining the process and getting back in touch with us after it was completed.
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Robert Hansen profile picture
Robert Hansen
May 5, 2026
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New roof installed
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Michael Morgan profile picture
Michael Morgan
March 5, 2026
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Spectacular job on the roof boys. Helping to navigate the insurance claim process was the icing on the cake. Way to go Joseph!
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Nora Nunez profile picture
Nora Nunez
February 27, 2026
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Our company does business with these great guys, Stephen and Preston. They are super knowledgeable, respectful, kind, and courteous. Highly recommended!
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Julie Zoller profile picture
Julie Zoller
February 26, 2026
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I had a great experience with the crew at Iconic Roofing. I would definitely recommend their team for any roofing and gutter needs.
home in Conover with a new roof replacement

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